Intermittent Crashes

Rhino Rhino for Windows
1

Hello,

I have a user that is experiencing intermittent crashes in Rhino 7 with the Enscape plugin. The crashes do not seem to have anything in common and don’t appear to be caused directly by Enscape. It has happened only while using rotate3d and trim. In the case of rotate3d, it would crash and reboot the entire computer. We updated the video drivers and that appeared to fix it for about a week. Today it is crashing while using the trim command, but only Rhino crashes. Below is the printout for systeminfo, and a link to the dump file. Thanks!

Rhino 7 SR38 2024-12-3 (Rhino 7, 7.38.24338.17001, Git hash:master @ 97e36efa02d7f71638988290bb2d190fcf1b18c5)
License type: Commercial, build 2024-12-03
License details: LAN Zoo Network Node Checked Out

Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 64Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4080 (NVidia) Memory: 16GB, Driver date: 8-14-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 560.94

Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port 0

Secondary graphics devices.
Intel(R) UHD Graphics 770 (Intel) Memory: 2GB, Driver date: 10-18-2024 (M-D-Y).

Integrated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-14-2024
Driver Version: 32.0.15.6094
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 16376 MB

Rhino plugins that do not ship with Rhino
C:\Program Files\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 4.3.0.1189

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

2

The download link requires me to log in. Please upload the dmp file to our uploader here. I have prefilled the recipient address to my email address. I will be notified when the upload is complete.

4

I uploaded the crash dump on Monday, but forgot to compress it; the dialog still said that it was sent successfully. I was uploading a new crash dump today and noticed that with no file selected it still displays a success response. This makes me suspicious that the first submission never made it. Would you kindly confirm that the file PaulRichard_CrashDumps.7z was received?

5

I have received your first, uncompressed dump. I haven’t managed to get to it just yet.

6

The crash (RhinoCrashDump 4.dmp) is of a trim command. Perhaps you could share a file with which this happens using the uploader. Again with a link to this discussion so our tech support knows what it is for.

It would be useful also if you could tell if this happens in Rhino 8 still with the file for which the trim crash happens.

Since you already updated your drivers it shouldn’t be a problem anymore. However, if you get again into the situation where your computer reboots on its own you should try the following things

  • Ensure your computer is clean. Blow out dust from the case, taking special care for the fans and air openings. Fans in the case, on your CPU and on your GPU. Overheating can cause machines to reboot
  • Ensure the Power Supply Unit (PSU) of your machine is adequate for the combined power draw your components can pose. Especially when all your components work hard at the same time (CPU, GPU, RAM, etc) with a PSU that can’t keep up you can get instability and sometimes machine reboots.
7

Computer is clean, temperature monitors are not showing any hotspots in the CPU or GPU, I believe the temps were within a few degrees of 60C across the board at idle. It has a 1200W Seasonic PSU which should be more than sufficient. We’ve also run Memtest86+ over the weekend and found no errors, SMART doesn’t show any issues with the HD.

8

Wait..you said you had a reboot crash?

Ordinary software crashes don’t cause reboots, only really serious bugs at the driver or system level or actual hardware failure. Make sure your backups are in order. What is the CPU and platform?