How to clean uninstall then reinstall Rhino5 Windows 8 . There was a problem communicating with "_mcneel._zoo5"


#1

There was a problem communicating with “_mcneel._zoo5”

Just tried to install Rhino5 for the first time on my Windows 8 laptop. I checked the box to use Zoo and downloaded Zoo5. When trying to run Rhino5, I get the above error message. I found a tutorial on how to delete the .lic file, but it was for Windows 7 and earlier. I cannot find a .lic file on my windows 8.

We don’t need to use Zoo for our small shop so I thought about uninstalling and then reinstalling without checking the zoo box; however, I do not even see how to do that.

Any suggestions?


#2

You didn’t find the following folder on your computer?

C:\ProgramData\McNeel\Rhinoceros\5.0\License Manager\Licenses.

I’m not in front of my Win8 install today but it should be similar to Win 7 AFAIK… If you do have that folder, the instructions are to delete all the files in it and reopen Rhino - it should then ask you to re-enter your license key…

–Mitch


#3

Perhaps I’m looking in the wrong place, but I don’t have that folder.

Under C:/Program Files/Rhinoceros 5

I have a 64 bit under Program Files or a 32 bit under Program Files (x86)

Within either of those folders, there are only 3 more folders:
Plug Ins (includes folders Import_Solidworks, IronPython, Sketchup, Toolbars, and many files - none .lic)
Profile Defaults (empty folder)
System (includes folders Languages, x64, x86, and many files - none .lic)


#4

No, C:\Program Files... is not the same as C:\ProgramData\...
Program data is a hidden folder on most setups. To access it click in the search box (on win 8 just start typing at the start screen) %programdata%. That should get you to the ProgramData folder. Then find theMcNeel\Rhinoceros\5.0\License Manager\Licenses folder and delete what’s inside it (leave the folder). then restart Rhino. Does that help?

–Mitch


#5

Thank you, friend! The hidden folder is where I was missing it. I did a new search and checked the hidden folder box and found the ProgramData folder in my c drive. Deleted the license, reopened, entered key, and voila!!

Appreciate your assistance!