How Often Should Rhino Crash?

Rhino Rhino for Windows
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1

I have been fighting computer crashes for some time and am wondering how often your computer crashes on you? I have an average computer setup but will have 5 crashes one day followed by a couple or few days without any and then a few more crashes. Working within the same or different models does not seem to affect it. It freezes at different times of day, when running different commands, or while just changing the view. When it crashes it freezes and requires a hard reset by restarting the computer. IT has our computers fairly locked down making it difficult to dig very deep (Not that I would really know what I’m looking for) It gets frustrating having to constantly reopen and redo work. I have changed the auto save to run every 7 minutes just to safeguard against getting in the groove and not hitting Ctrl+s often enough. Are my expectations just to high? Can anyone recommend things to check or try to counter this issue?

I apologize if my thoughts are conveyed sporadically, my mind is feeling frazzled after dealing with this on top of the normal strains of trying to be productive. Please feel free to ask for any info I may have left out. I greatly appreciate any attempts at helpful guidance.

Here is the Rhino Sys Info if anyone is interested.
Rhino 8 SR8 2024-6-18 (Rhino 8, 8.8.24170.13001, Git hash:master @ c3cc7c123163b65d85b517aff795627d5b12166b)
License type: Commercial, build 2024-06-18
License details: LAN Zoo Network Node

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.20

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3060 Ti (NVidia) Memory: 8GB, Driver date: 10-26-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 546.01
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port 0
- Windows Main Display attached to adapter port 1
- Secondary monitor attached to adapter port #2

Secondary graphics devices.
Intel(R) UHD Graphics 770 (Intel) Memory: 2GB, Driver date: 8-19-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-26-2023
Driver Version: 31.0.15.4601
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\RHammer\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\ColorPicker\6.0.0\ColorPicker.rhp “ColorPicker”
C:\Users\RHammer\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\NVIDIADenoiser\0.4.3\NVIDIADenoiser.Windows.rhp “NVIDIADenoiser.Windows” 0.4.3.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.8.24170.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”

2

I don’t remember the last time Rhino 8 crashed on me - it wasn’t recently in any case. First thing I would do is update to the latest version 8.12. Then update your video driver. Then disable the plug-ins that don’t ship with Rhino and run awhile and see if the crashes stop. Are you getting the crash reporting dialog when it does? Are you sending those in?

1 Like
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I will disable the non-stock plugins and get IT to update to the newest Rhino version and graphics driver. I haven’t received any crash notices as when it crashes, the whole system freezes. The little blue wheel just stops spinning. I have tried waiting hours to see if it would start again, but once it stops spinning it doesn’t recover and has to be forcefully restarted with the power button.

Thank you for responding.

4

that sounds like a more serious issue. Rhino may crash, but if your computer freezes, it is either a hardware issue or a driver issue afaik.

5

If you go into your Windows Reliability monitor and see the event associated with Rhino what do the details say?

6

I’ve looked into that, but all it seems to register is that the computer was shutdown improperly with no real indication as to why it froze.

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The Event Viewer shows a little more, but still not anything that is useful to me.

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7

@RHammer - are you submitting crash reports? I’m not seeing any submits with your email.

– Dale

8

For starters, your IT department is doing an excellent job of keeping your nvidia drivers updated…

10-26-2023 … NVIDIA 546.01.

May be worth giving that a shot just to start. Rhino 8 wasn’t even soft released then, if I recall.

Secondly, it seems you have Intel(R) UHD Graphics 770 (Intel). This tells us that you have at least an Intel Alder Lake CPU.

Check your CPU type as well. If you have a 13th or 14th gen, and your entire PC is crashing, you could be running into the recent Intel single-threaded failures that occur on Raptor Lake CPUs.

Task manager view on my PC…

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Get your IT depart to see if they have bothered to update your BIOS recently, if you have a Raptor Lake CPU. However, if this is indeed the case, they may need to replace the CPU.

This is of course, assuming it is unrelated to Rhino, given the entire PC is crashing.

9

Typically we see the Rhino.exe here

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With details like so, generally not super helpful but can narrow things down when no crash report is submitted.

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I have not, as when it crashes the entire computer freezes and requires a restart via the power button.

11

Okay that’s not Rhino. That’s a serious driver bug or hardware failure.

12

I will be speaking to IT about updating the graphics driver. I do have a 13th Gen i7. I was unaware they were having issues. I will discuss that with IT as well. That explanation would make more sense to me than most.

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13

How often does your IT dept. update Windows? The last time I updated Win10 - about a week ago - the update included an Nvidia driver update. Usually I need to download myself from Nvidia.
As Helvetosaur said: update Rhino. If your IT dept. has your machine “locked down” to where you can’t do it then maybe you need to turn the brown spotlight on them with management for preventing you from doing your job.

14

Yes, Intel have been not very public about it until recently, because why tell the truth? Unless you are compiling Unreal Engine 5 shaders for a living, you may not notice very often.

Notionally, they should be able to provide a direct RMA (via Intel or via the System Integrator). Note that even if your BIOS is up to date (I cannot reconcile your “8/9/2024” BIOS date with any MSI release for that board; unless it is a system integrator specific BIOS on top of the MSI), it may already have been too late for your CPU anyway.

If it is indeed what is wrong, then it would be no surprise that Rhino could be encouraging the crash condition; hammering a single thread beyond the safe voltage limit. If it is a standard industrial machine (HP, Dell, Lenovo…), they also tend to hamstring higher-end Raptor Lake CPUs with poor cooling, only making the problems worse by slamming single-tower air coolers in a poor chassis.

If you need a CPU replacement, then you will also need Microcode 0x12B for your MSI board (BIOS version 7D98v1D from the MSI support site is the latest for your PRO B760-P WIFI DDR4).

Anyway, best of luck with whatever is happening!