why is the hardware changing from the black to grey in the camera while viewing in AR?
as it looks in camera
as it looks in shapediver
Our viewer developer will look at the issue on Monday and get back to you then.
Hello @Larry_Trimboli,
we evaluated that this is an issue on our side. We will get back to you as soon as it has been fixed.
Cheers, Michael
Any update on why the hardware is not the same color as model?
Hello @Larry_Trimboli,
after having a closer look at your issue, the problem is within your GH model. For the hardware you currently use a texture map, but there are no texture coordinates for the hardware.
There are two ways you can solve this:
- Remove the texture map and apply a color that is close to the texture color that was used. This will also result in a smaller model size and therefore a slightly shorter loading time. (recommended)
- Create texture coordinates for the hardware.
Cheers, Michael