Finding my license key

easoncwt · May 23, 2019, 2:35am

Hi i am missing my license key but i do have my rhino serial number, my old email has changed so can i retrieve my license key?

John_Brock · May 23, 2019, 2:36am

If you can’t receive an email message through the old account, then you’ll need to call the McNeel Sales office in your region so they can manually update the address and retrieve your license key.

easoncwt · May 23, 2019, 2:38am

oh but i am based in singapore. is there a singapore number to call?

John_Brock · May 23, 2019, 2:40am

The Seattle office takes care of Asia Sales.
It’s 7:40pm on Wednesday evening here now.
Sales opens at 8am tomorrow.
Ph: +1 (206) 545-7000

easoncwt · May 23, 2019, 2:41am

thanks john, effectively i can drop an email too ya?

John_Brock · May 23, 2019, 2:42am

Not to me. I’m in tech support.
Sent a message to sales@mcneel.com

easoncwt · May 23, 2019, 2:43am

thanks!

John_Brock · May 23, 2019, 2:46am

I see you did send one. I’ve linked this thread to the email message and assigned it to Wendy in Sales.

easoncwt · May 23, 2019, 2:47am

yes i did, the responder sent me a email to verify my identity and i replied 2 minutes after and seems like theres no reply after.

John_Brock · May 23, 2019, 3:20am

That’s because we’re closed for the day.
As I mentioned, Seattle Sales will open at 8am in about 12 hours time.