Files open empty?


I use Rhino 6 for work, running on Windows 10.

A few weeks back I started having an issue where I could not open some files for some reason.
They would open rhino but it would be empty, and there are no error messages popping up.
It is for a few different files types (.dgw, .dxf, .ai), and it is only some but not all of them.
These are all files that I used to be able to open, and my coworkers are all able to open them with no problems.

I have uninstalled and reinstalled, and our (external) IT people have no idea what it could be.

Does anyone have any experience with this, or a potential fix?

Thanks! :slight_smile:

Hello - there is indeed an error message:

I do not know why plug-ins would be blocked. Can you please run the SystemInfo command in Rhino and copy/paste the results here?


1 Like

Rhino 6 SR34 2021-2-3 (Rhino 6, 6.34.21034.07001, Git hash:master @ 2fec8130f097ca52a8bc9f334c3ed4a5921c5e30)
License type: Commercial, build 2021-02-03
License details: Cloud Zoo. In use by: Lily

Windows 10.0.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: SP-LT-2600

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Standard graphics configuration.
Primary display and OpenGL: Intel(R) UHD Graphics 620 (Intel) Memory: 1GB, Driver date: 2-7-2019 (M-D-Y). OpenGL Ver: 4.5.0 - Build
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.5
Shading Language: 4.50 - Build
Driver Date: 2-7-2019
Driver Version:
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

I have fixed it, thank you!
The plug in was blocked, I went into options and re-enabled all the plugins and it is working!!

Not sure how they got disabled, but thank you for pointing that out for me :smiley: