Failed To Save

Rhino Rhino for Windows
1

I am getting an error when writing to my “Documents” library, which is mapped to secondary D: drive. It looks like this:

Rhino 7 Failed to Save

Failed to save Rhino 7 file D:\Users******.3dm.
Seeking while writing to the disk or storage device failed.

OK

Based on other threads I have tried changing the WriteLocalTempFileWhenSaving option to True, but I get this error instead.

Rhino 7 Failed to Save

Failed to save Rhino 7 file D:\Users****.3dm.
The temporary file could not be renamed.

OK

I CAN Save as to a different directory on the same drive. For example my “Desktop” is located adjacent to the Documents folder on the same drive, no problems.

I’ve checked the Permissions between the two folders and they are identical.

Any ideas?

Thanks in advance.

2

Hello - presumably other applications can save to this folder with no issues?

-Pascal

3

Correct, I am not having problems saving to that directory with any other application.

4

I take that back!.. And I found the answer. It was “Controlled Folder Access” in Windows Security. I have added Rhino as an allowed app.

Sorry for the noise.

1 Like
5

Ah, good to know, thanks for the update.

-Pascal

6

Hi Pascal

With “SAVE” there is " The temporary file could not be renamed.".
Antivirus-Software is off
Permission for folder is right
Win10 is up to date
TXT-File at that order is renameable

Thanks
Martin

7

“order” means “folder” - sorry

8

Hi Martin -

I take it that doesn’t happen when you save a file for the first time?
Does it happen when you save to a folder that is not synchronized? E.g., create a C:\Temp folder and save your file there?

And just for good measure, please run the Rhino SystemInfo command and copy-paste the result here.
-wim

9

Just for your information: you can edit your own posts.

10

rhino7_ap6.txt (2.0 KB)

Hi Wim!

If I “save as” on the desktop instead, I can “read only open” because the new file has now priviliges!?!?

rhino_speicher_fehler
rhino_speicher_fehler396×535 46.7 KB

rhino7_ap6.txt is the SystemInfo

11

Hi Martin -
I don’t understand your “save as” comment. I was wondering about saving a completely new file to C:\Temp, doing something in the file, and saving again. Your Desktop folder might be synchronized.

From that picture, it doesn’t look like you have any rights to that file. Simply judging from the name, it sounds like this is something that is shared among other users. You’ll need to find out about access rights to those files from someone within your organization.
-wim

12

Hi Wim

Only Rhino produces such file-privileges (like NO privileges). Other programs like Excel, TXT, bmp works fine; in all folders (also desktop)

Best Regards
Martin

13

Well Rhino doesn’t really itself have anything to do with that, you need to talk to your IT people.

14

Hi Jim
I will try

Best Regards
Martin

15

Hi Jim

I talked to my it-people!
Does Rhino or Cloud Zoo Licenceserver use a service?
When yes, how is the name?

Martin

16

Hi Jim

The problem exists also with the newest version
rhino_de-de_7.25.22326.19001.exe

My problem is solved with the old version
rhino_en-us_7.16.22067.13001.exe !?!?

Till your reply I will use the old one :wink:

Best Regards

17

Hi Martin -

There’s the McNeel Update Service, yes, but that would surprise me if that had anything to do with not being able to save.

In Rhino 7.25, could you go to Rhino Options -> Advanced and paste “WriteLocalTempFileWhenSaving” into the search box? Does toggling that setting help any?
-wim

19

Hello, I had the same problem and it didn’t work because my Bitdefender Antivirus took control of my Controlled Folder options :slight_smile: . The problem dissapeared when I set an exception rule for Rhino. I think it works with all Internet security apps, but for those who use the same as mine - here is how you do it: How to add an exception to Advanced Threat Defense - YouTube

1 Like