Exporting Issue

arianna1 · January 29, 2020, 2:09pm

The issue I’m about to describe happens for me on both Rhino 6 (Version 6 (6.22.20028.13212, 2020-01-28) and Rhino 7 WIP for Mac.
I re-downloaded Rhino 5 and this problem does not occur.
I’m running Catalina 10.15.2.

Whenever I try and export a file (also happens with export selected and export with origin) a prompt to as to where to save and what file format never comes up. The attached screenshot is as far as it gets. Therefore, the export function has stopped working all together for me and I have to close and re-open rhino to get it to start functioning again. I can save a file no problem, just cannot export.
I’ve also tried meshes, nurbs, lines - the issue happens with all geometries.
I’ve also uninstalled and reinstalled rhino and the issue persists.

Rhino 6 info:
Rhino 6 SR22 2020-1-28 (Public Build, 6.22.20028.13212, Git hash:master @ 379871ece695dc096e83826f08b429db8ca2e7f5)
License type: Commercial, build 2020-01-28
License details: Stand-Alone

Apple Intel 64-bit macOS Version 10.15.2 (Build 19C57) (Physical RAM: 32Gb)
Mac Model Identifier: MacBookPro15,1
Machine name: LAP567
Language: en-US (MacOS default)

AMD Radeon Pro 560X OpenGL Engine (OpenGL ver:4.1 ATI-3.4.19)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Graphics: Radeon Pro 560X
Displays: Color LCD (258dpi 2x), HP 23er (96dpi 1x)

Graphics processors
Intel UHD Graphics 630 (1536 MB)
Radeon Pro 560X (4 GB)
Color LCD (1680 x 1050)
HP 23er (1920 x 1080 @ 60 Hz)

USB devices
Apple Inc.: USB3.0 Hub
Apple Inc.: USB Type-C Digital AV Adapter
Burr-Brown from TI: USB audio CODEC
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
Broadcom: Magic Keyboard with Numeric Keypad
Broadcom: Broadcom Bluetooth Wireless Mouse SDP Server, Bluetooth Wireless Mouse, Broadcom Bluetooth Wireless Mouse PnP Server

Third party kernel extensions
com.getdropbox.dropbox.kext (1.10.3) F29DD0CB-48D6-311A-9B69-E39CF775493C

Third party plugins
/usr/lib/log/liblog_network.dylib

Rhino plugins
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/import_SKP.rhp “SketchUp Import” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/PlugIns/RhinoRender.rhp “Rhino Render” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/PlugIns/Displacement.rhp “Displacement” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 6.22.20028.13212

artem · January 31, 2020, 9:43am

Hello,

I have the same issue. Rhino 6 for Mac, Catalina OS.
This problem happens with command ExportAll and ExportSelected as well. Would appreciate any help or information regarding the problem.

Artem

sebastian.misiurek · January 31, 2020, 4:10pm

@dan Have you heard of this happening more widely? Thanks

dan · January 31, 2020, 5:04pm

I have not heard of this one, no. @wim Can you please investigate this? (I’ll be out for a week so I won’t be able to get to this one).

sebastian.misiurek · February 5, 2020, 9:16pm

Thanks Dan. @wim Any ideas about this one?

wim · February 6, 2020, 1:59pm

Hi - sorry about the delay on this one. I had to get some new hardware to get to test this…

Running

macOS Catalina 10.15.3
Rhino 6.22.20028.13212

Starting a new file from the factory-default Small Objects - Millimeters template
Making a simple Box
Selecting that box and then running Export

On my system, the dialog box with “Save As:” gets correctly shown.

Is the procedure that I described above something that would trigger the error on your system?
Have you tried resetting all preferences to factory-defaults?
-wim

arianna1 · February 6, 2020, 9:24pm

Hi Wim,

Thanks for looking into my problem. To answer your questions:

Yes that is the procedure where the error occurs.
Yes I have tried resetting all preferences.

I just un-installed and re-installed rhino 6 again and the problem still persists:

But I do not get the issue with rhino 5:

-Arianna

brandon3 · February 8, 2020, 3:31am

I am having the exact same issue. Whenever I try to export, it just hangs and I never get the dialog box. Once that happens I can’t run any more commands, no boxes come up, but otherwise the interface still responds.

wim · February 8, 2020, 11:22am

@brandon3, @artem, @sebastian.misiurek, can you please run the Rhino SystemInfo command and copy-paste the result in an answer here? Perhaps we can find a common denominator for those systems and look around and see if we have a similar machine somewhere.
Thanks,
-wim

arianna1 · February 8, 2020, 3:11pm

Here is my system info:

Rhino 6 SR22 2020-1-28 (Public Build, 6.22.20028.13212, Git hash:master @ 379871ece695dc096e83826f08b429db8ca2e7f5)
License type: Commercial, build 2020-01-28
License details: Stand-Alone

Apple Intel 64-bit macOS Version 10.15.3 (Build 19D76) (Physical RAM: 32Gb)
Mac Model Identifier: MacBookPro15,1
Machine name: LAP567
Language: en-US (MacOS default)

AMD Radeon Pro 560X OpenGL Engine (OpenGL ver:4.1 ATI-3.5.5)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Graphics: Radeon Pro 560X
Displays: Color LCD (258dpi 2x)

Graphics processors
Intel UHD Graphics 630 (1536 MB)
Radeon Pro 560X (4 GB)
Color LCD (1680 x 1050)

USB devices
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
None

Third party kernel extensions
com.getdropbox.dropbox.kext (1.10.3) F29DD0CB-48D6-311A-9B69-E39CF775493C

Third party plugins
/usr/lib/log/liblog_network.dylib

Rhino plugins
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/Displacement.rhp “Displacement” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/RhinoRender.rhp “Rhino Render” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 6.22.20028.1002

brandon3 · February 8, 2020, 4:49pm

Here is mine. It’s worht noting this is a brand new install. I just started using it under an evaluation license. unfortunately since I’m interested in Rhino to export designs to a laser cutter and 3d printer, it’s not off to great start :/.
I had to restart Rhino to run systeminfo, as once the export hangs, no commands run.

Rhino 6 SR22 2020-1-28 (Public Build, 6.22.20028.13212, Git hash:master @ 379871ece695dc096e83826f08b429db8ca2e7f5)
License type: Evaluation, build 2020-01-28
License details: Stand-Alone
Expires on: 2020-05-02

Apple Intel 64-bit macOS Version 10.15.3 (Build 19D76) (Physical RAM: 16Gb)
Mac Model Identifier: MacBookPro15,2
Machine name: Andromeda
Language: en-US (MacOS default)

Intel® Iris™ Plus Graphics 655 (OpenGL ver:4.1 INTEL-14.4.23)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1536 MB
Graphics: Intel Iris Plus Graphics 655
Displays: ASUS MG28U (157dpi 1x), Color LCD (256dpi 2x)

Graphics processors
Intel Iris Plus Graphics 655 (1536 MB)
Color LCD (1440 x 900)
ASUS MG28U (3840 x 2160 @ 30 Hz)

USB devices
Realtek: USB 10/100/1000 LAN
Kinesis: Freestyle Edge Keyboard
Cypress Semiconductor: HID Keypad
3Dconnexion: SpaceMouse Enterprise
Lite-On Technology Corp.: USB Keyboard
Generic: USB Audio
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
Nordic Semiconductor:

Third party kernel extensions
com.paragon-software.filesystems.ntfs (62.5.15) 9B7B3A35-65B9-34FA-A8A7-DF08CE50FB36
com.3dconnexion.driver (1.1.3) 7F3D461C-BC8E-3D27-A964-2FCC8BE205E2
com.kairos.driver.DuetDisplay (1) 7620686C-E9CE-3C70-AA12-DC77DABA52DD
com.box.filesystems.osxfuse (303.10.2) 737D416E-72BC-33A0-9DC8-8F66F3567164
com.getdropbox.dropbox.kext (1.10.3) F29DD0CB-48D6-311A-9B69-E39CF775493C

Third party plugins
/Library/Frameworks/3DconnexionClient.framework/Versions/A/3DconnexionClient
/usr/lib/log/liblog_network.dylib

Rhino plugins
/Applications/Rhinoceros.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 6.22.20028.13212
/Applications/Rhinoceros.app/Contents/PlugIns/Displacement.rhp “Displacement” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/PlugIns/RhinoRender.rhp “Rhino Render” 6.22.20028.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 6.22.20028.13212

artem · February 8, 2020, 9:07pm

And here is mine. I’m using 6.18 version of Rhino instead of the latest 6.22 because in 6.22 I can’t open second Rhino window - the program crashes. But I guess that’s the topic for another thread…

Rhino 6 SR18 2019-9-23 (Public Build, 6.18.19266.13352, Git hash:master @ 3d84f88dec99b2f4e8b7497e739ed2adc2ba8ef6)
License type: Educational, build 2019-09-23
License details: Cloud Zoo. In use by: ()

Apple Intel 64-bit macOS Version 10.15.3 (Build 19D76) (Physical RAM: 16Gb)
Mac Model Identifier: MacBookPro15,3
Machine name: Artem’s MacBook Pro
Language: en-DE (MacOS default)

AMD Radeon Pro Vega 20 OpenGL Engine (OpenGL ver:4.1 ATI-3.5.5)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Graphics: Radeon Pro Vega 20
Displays: Color LCD (258dpi 2x)

Graphics processors
Intel UHD Graphics 630 (1536 MB)
Radeon Pro Vega 20 (4 GB)
Color LCD (1680 x 1050)

USB devices
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/log/liblog_network.dylib

Rhino plugins
/Applications/Rhinoceros.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 6.18.19266.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 6.18.19266.13352
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 6.18.19266.13352
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 6.18.19266.13352
/Applications/Rhinoceros.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 6.18.19266.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 6.18.19266.13352
/Applications/Rhinoceros.app/Contents/PlugIns/Displacement.rhp “Displacement” 6.18.19266.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 6.18.19266.1002
/Applications/Rhinoceros.app/Contents/PlugIns/RhinoRender.rhp “Rhino Render” 6.18.19266.1002
/Applications/Rhinoceros.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 6.18.19266.13352

artem · February 17, 2020, 10:14am

Hello @wim , any updates on this issue?

wim · February 17, 2020, 10:30am

Hi @artem - no updates so far on this one, I’m afraid.
The only similarity I see between those who have posted their SystemInfo here is that you all are running Rhino on an MBP 15,x. I filed RH-56926 and put that on the list of a developer who has such machine and I hope that this issue can be reproduced.
-wim

brandon3 · March 9, 2020, 12:55am

FYI installed the latest update. Still no luck. As soon as I try to do an export, the command window locks up. This is really frustrating. The major thing I need rhino to do it can’t. I spent a lot of time working on this design and I can’t get it out of the program. Is there really nothing we can do to help troubleshooting besides collecting systeminfo?

wim · March 9, 2020, 9:56am

Hi - this issue wasn’t reproducible on a similar system of a developer. @dan do you have ideas of what could be tried to troubleshoot this?
-wim

dan · March 9, 2020, 10:40pm

No, not at the moment. I’ve been seeing more of these though. It’s frustrating that we cannot reproduce this.

A wild-guess is that this could be a permissions issue of some kind.

To those of you experiencing this bug, what happens when you give Rhino “Full Disk Access”?

To do this:

Quit Rhino.
Launch System Preferences and navigate to Security & Privacy > Privacy (tab) > Full Disk Access.
Click the padock and authenticate.
Click the + button and Rhinoceros.app to the list.
Launch Rhino.

Does the problem persist?

ec2638 · March 10, 2020, 1:20pm

Perhaps you’re already aware of the following: As an emergency (understandably unpalatable ongoing) way to possibly get down the road on the existing project, you could open the Rhino file in an app that reads .3dm files directly, such as Fusion 360, Rhino Win, MOI, Creo, if you have access to any of those, and then export from there…(hopefully without any errors).

arianna1 · March 10, 2020, 2:39pm

Sadly yes, the problem still persists. Really thought this could be the solution

brandon3 · March 10, 2020, 3:27pm

Yeah, last night I created a VM and installed the Windows version on there. Meant I had to get another eval key using a different email address, so it’s only a temporary solution. Since you haven’t been able to reproduce it in house yet, I’m happy to do a screenshare or something so you can gather more data.