Event NOT AVAILABLE & Product has a strange ID

Hi @brian and @dale … I didn’t think to simply google that number before and after doing so it looks like there is something on the forum that could most likely be related.

Where the solution was “I believe the the solution was McNeel resetting the License Key on their server.”

It looks like @Andres_Jacobo_Gonzal had helped with the above previous issue.

I’m not quite sure how to track down which license(s) we have that may need “resetting.” It isn’t revealed in the Usage Tracking csv files, which is where I found this number.

Any help would be great!

Thanks,
Jason