As a means to troubleshoot some issues we are having me and my team are running rhino compute locally. We downloaded the latest rhino 7 application and tried running the latest version of rhino compute and we recieved “Error HRESULT E_FAIL has been returned from a call to a COM component.” Do you know what would be the cause of this? Any suggestions on how to resolve the issue?
Usually this type of error indicates that your copy of Rhino is unable to attain a valid license. Are you able to go into your VM and look at your environment variables? You should have one called RHINO_TOKEN and the value should be the very long string that you get when you access your license through the license portal. If it is not set correctly, I would recommend looking through this guide, particularly the section under Using Core-Hour Billing as it explains how to set the environment variable through a Powershell command prompt (you can’t add it through the regular Windows Environment Variables dialog because the text is too long). Once you have set your environment variable correctly, try restarting your VM and then logging back in and launching the Rhino application manually. Hopefully, if it’s able to obtain a license, then it will start the application like normal.