# Email export not working!

**URL:** <https://discourse.mcneel.com/t/email-export-not-working/157366>\
**Category:** ShapeDiver\
**Tags:** windows\
**Created:** [March 30, 2023, 8:56am UTC](https://discourse.mcneel.com/t/email-export-not-working/157366 "2023-03-30T08:56:37Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![amelija.ancupane](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/amelija.ancupane/32/453882_2.png) [@amelija.ancupane](https://discourse.mcneel.com/u/amelija.ancupane)\
**Post date:** [March 30, 2023, 8:56am UTC](https://discourse.mcneel.com/t/email-export-not-working/157366/1 "2023-03-30T08:56:37Z")

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Hello,  
We have just noticed that the “ShapeDiverExportEmail” is not working for any of our models. When you click the button, this error shows up: “No data could be exported for given parameter set up. Change parameters and try again.”

This is not a model issue, because I get the same error for models from last year that have not been changed and have always worked, which is why I think that this is a Shapediver issue instead.

TIA!

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**Author:** ![mathieu1](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/mathieu1/32/491677_2.png) [@mathieu1](https://discourse.mcneel.com/u/mathieu1)\
**Post date:** [March 30, 2023, 8:59am UTC](https://discourse.mcneel.com/t/email-export-not-working/157366/2 "2023-03-30T08:59:31Z")

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Could you link to one of your models so we can investigate the issue?

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**Author:** ![amelija.ancupane](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/amelija.ancupane/32/453882_2.png) [@amelija.ancupane](https://discourse.mcneel.com/u/amelija.ancupane)\
**Post date:** [March 30, 2023, 9:01am UTC](https://discourse.mcneel.com/t/email-export-not-working/157366/3 "2023-03-30T09:01:37Z")

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Yes, here you go:

[https://www.shapediver.com/app/models/parametric-staircase](https://www.shapediver.com/app/models/parametric-staircase)

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**Author:** ![snabela](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/snabela/32/502261_2.png) [@snabela](https://discourse.mcneel.com/u/snabela)\
**Post date:** [March 30, 2023, 3:37pm UTC](https://discourse.mcneel.com/t/email-export-not-working/157366/4 "2023-03-30T15:37:02Z")

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@amelija.ancupane the email exports are working again. Reason they were failing: Before sending an email, our backend verifies that the email address exists. The service that we are using to check this has been facing some issues today.

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**Author:** ![amelija.ancupane](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/amelija.ancupane/32/453882_2.png) [@amelija.ancupane](https://discourse.mcneel.com/u/amelija.ancupane)\
**Post date:** [March 31, 2023, 9:37am UTC](https://discourse.mcneel.com/t/email-export-not-working/157366/5 "2023-03-31T09:37:04Z")

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Thank you, it’s working now!