Customer getting error when installing from Package Manager

Hi Guys,

I’ve been contacted by a potential customer of my CNC Plugin today that he is getting this error when trying to load KaroroCAM via the package manager:

I have asked for him to send me the SysInfo data.

It looks like a problem with the icon file?

What could be possible solutions?

Thanks

DK

Hi Guys,

I have sent this potential client the YAK file for KaroroCAM to try a drag and drop install - without success.

He has been able to install KaroroCAD, my kite design plugin which is somewhat the same in terms of tech stack.

Here is his system info:

Macbook Pro, Intel Core i7, Intel Iris Pro (Retina, 15", mid 2015), MacOS 12.7.6 (Monterey).


SysInfo.txt (3.9 KB)

Any clues as to where I need to look?

Cheers

DK

Hi Kiteboardshaper,

I just installed your plugin with no issues (granted 29 missing plugin objects)

The error message alludes to permissions, does the user have anti-virus software installed? Can they upgrade their MacOS?

I’ve assigned the topic to Will, in case this is something not elevating properly in the yak install.

@Japhy - thank you for getting back to me.

Yes, KaroroCAM is built in Grasshopper and does make use of some 3rd party plugins - most of which are managed by the package manager.

As a possible solution I sent the client a version of the YAK without the included icon/manifest icon mention. This has installed OK for them - so I’ll keep this as a possible solution in the future.

I will send them a message now with you comments about file permissions/ anti-virus/older MacOS version. I did note that he is using a ten year old Intel Mac.

Cheers

DK

1 Like

OK - I’ve fired up my ‘test bed’ MacOS and have been able to replicate the issue:

My machine is even lower spec:
Late 2014 Mac Mini, Intel i5.

The problem happens within the Package Manager download process - so I’m not sure what is needed to fix?

Cheers

DK

OK - I’ve tried uploading a version to the package manager without the icon file and now I get an error on the included RUI file:

Is this a package manager/MacOS version issue by any chance??

OK Team - I really need some help here.

The “killer app” of KaroroCAM is it is cross platform - its currently the only CAM plugin for Rhino that runs on MacOS.

WELL - at least it USE TO BE!

I’ve just updated my Mac Mini test bed machine to 8.17 and BOTH the Package Manager and Drag and Drop of a YAK file fail to install. The package manager throws this warning:

Drag and Drop just fails in silence.

Ive checked the source code, and it runs on my Mac fine. There just seems to be something really broken in the R8 windows Script Complier or Mac Package Manager.

PLEASE HELP!

Cheers

DK

OK, I’ve checked the drag and drop install on a previous release of KaroroCAM and that is working FINE:

karorocam-1.2410.2-rh8_0-any.yak (2.4 MB)

But the latest is refusing to install on MacOS:

karorocam-1.2502.14.1-rh8_0-any.yak (2.4 MB)

Has something changed in the Script Compiler in R8 in the last month or two?

Cheers

DK

We are looking into it.

In the zip the files look fine, when extracted they are not in the right state.

Hi Japhy,

That has me thinking of a possible culprit - let me check something and report back…

Cheers

DK

are these file being zipped on a one drive/cloud storage? It looks like they are being ‘pinned’ by windows.

attrib -p filename.zip is the way to change, or zip from an actual local folder.

OK - problem FOUND!

Little back ground:

  • Every time you compile with script compiler it creates a .YAK file - which is a renamed .ZIP folder
  • Inside of the file is a basic manifest file and the .rhp Rhino plugin
  • I need to add to this file MANUALLY:
  1. A full manifest file
  2. A toolbar .rui file
  3. An icon.png file

To speed this up I assign .YAK files to open with a zip utility, on my old machine this was winzip and on my NEW MACHINE I have been using 7-Zip. This way when I double click on the .YAK file it opens in the ZIP utility and I can drag/drop the 3 extra files.

The final YAK file has been working fine on Windows but looks like 7-Zip does not play nice with MacOS.

I just created a new YAK using the old rename to .ZIP, open in windows file explorer and then drop in the extra files, close, rename to .YAK.

This file installed FINE on MacOS.

Thanks Japhy for the heads up! Sorry not McNeels fault this time around.

Cheers

DK