Crash with Fatal Error with Full Windows Lockup

Rhino Windows Hardware
,
1

My Rhino crashes at unexpected times locking up my mouse and keyboard. The file is not heavy nor are the commands I’m doing resource intensive. The only way around it is a hard reboot of my computer, ctrl alt delete is not possible.

To fix this I have tried:

  1. Uninstalling and reinstalling Rhino.
  2. Changing the renderer to Rhino Render
    3.Updating the GPU drivers
    4.Updating Windows

My computer has:
Processor: Intel(R) Core™ i7-10750H CPU @ 2.60GHz 2.59 GHz
Installed RAM: 32.0 GB (31.8 GB usable)
System Type: 64-bit operating system, x64-based processor

Below is the RhinoDotNetCrash text following a crash:
[ERROR] FATAL UNHANDLED EXCEPTION: System.InvalidOperationException: Nullable object must have a value.
at System.ThrowHelper.ThrowInvalidOperationException(ExceptionResource resource)
at A.c7df263a9b37fff7c89f4dfbfe038d49a.ce1cc06bc9fd9b41cdcda7103d008bbe3(c6d8c98e4398d53a828be90c2f7f5c9b1 c6f3ebb09065aab8a38dcfc0ee6b0894c)
at A.c7df263a9b37fff7c89f4dfbfe038d49a.c6d8c98e4398d53a828be90c2f7f5c9b1.c97ff677ca825aa1254f6b7ae7d529d7c(c03f6a5188365ec4cf5f4047b3562ed42 c1c886a952828727263aa9c57bfde33ce, Keys c0b7f1e58b9daf2e0cf89a1a1d8e281b9)
at A.c7df263a9b37fff7c89f4dfbfe038d49a.c6d8c98e4398d53a828be90c2f7f5c9b1.c3e150560f66705be288600db01497f5a()
at A.c7df263a9b37fff7c89f4dfbfe038d49a.c5e2de26f72570725c69d553de3d40a1c()
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ThreadHelper.ThreadStart()
[END ERROR]

2

Run systemInfo and post the results please.

3

Rhino 6 SR35 2021-8-10 (Rhino 6, 6.35.21222.17001, Git hash:master @ 073ac7b225c67348731c6597127b9410126c3139)
License type: Commercial, build 2021-08-10
License details: Cloud Zoo. In use by: Henry Dyck (Human Studio)

Windows 10.0.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DESKTOP-L1TPHGM

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display: DisplayLink USB Device (DisplayLink) Memory: 0MB, Driver date: 4-16-2020 (M-D-Y).
> External USB display device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0
- Windows Main Display attached to adapter port #1
Primary OpenGL: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-18-2022 (M-D-Y). OpenGL Ver: 4.6.0 - Build 30.0.101.1404
> Integrated (slow!) graphics device with 3 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce GTX 1650 Ti (NVidia) Memory: 4GB, Driver date: 8-2-2022 (M-D-Y).
> Integrated acclerated graphics device (shares primary device ports)
- This device is not being used
DisplayLink USB Device (DisplayLink) Memory: 0MB, Driver date: 4-16-2020 (M-D-Y).
> External USB display device with 0 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

ATTENTION:
Laptop is using the slower, less reliable integrated graphics device and probably needs a configuration change.

The “Main Display” is conncected to an external USB display port device, which is preventing the
proper video drivers from being loaded by Windows.

  • Recommended:
    • Use Windows’ Display Settings to configure the laptop screen as the “Main Display”.
    • Or, unplug a monitor and plug it into a built-in video port (HDMI/DP) on the laptop.
      Then use Windows’ Display Settings to configure that monitor to be the “Main Display”.
  • Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 30.0.101.1404
Driver Date: 2-18-2022
Driver Version: 30.0.101.1404
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.35.21222.17001
C:\Users\HenryDyck\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.22290.1357
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.35.21222.17001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

4

You have your monitor plugged into some sort of ‘docking station’ type thing that actually has its own, incredibly bad video card built-in. It’s not using your 1060 at all. Plug it directly into your laptop’s actual video ports.

5

Oh Wow Thank you so much for taking a look at this for me, I really appreciate it!

6

Also the crash appears to be in third-party code. I see only the Enscape plug-in in your list, so try disabling that plug-in through Tools > Options > Plug-ins (right-click plug-in, choose load protection, restart Rhino).

7

I’ll have a look at that, Thanks Nathan!

8

The crash is in Enscape. Its obfuscation is so obvious.