Crash on opening Rhino, opening Recent file

devin_jernigan · October 15, 2020, 1:41pm

Like the title says, I have been having issues with Rhino just closing when I click a recent file to open while Rhino is opening. Rhino just closes a few seconds after clicking the Recent file image, as though I never opened Rhino. If I open Rhino again and do the same thing, sometimes it works fine, other times it crashes again. Usually, if I let Rhino fully open then it won’t crash, but not all the time. Here is my systeminfo:

Rhino 6 SR29 2020-8-25 (Rhino 6, 6.29.20238.11501, Git hash:master @ 06b936ae4e8c289ecccfd6b5ee9bacccc60eded1)
License type: Commercial, build 2020-08-25
License details: Cloud Zoo. In use by: Devin Jernigan ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DEVIN-AW

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce RTX 2070 SUPER (NVidia) Memory: 8GB, Driver date: 9-30-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 456.71

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-30-2020
Driver Version: 27.21.14.5671
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.29.20238.11501
C:\Users\devin\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\ConnecterPlugIn (caac53be-e271-4b97-93e7-f3dd18d48ccc)\0.5.0.0\ConnecterPlugIn.rhp “ConnecterPlugIn” 0.5.0.0
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

pascal · October 15, 2020, 3:00pm

Hi Devin - by this do you mean you wait till Rhino opens behind the splash before picking a file, or you wait until the splash is gone then open a file from the File menu? In any case, it is worth trying this all without the ‘ConnecterPlugIn’ Please disable that plug-in in Options > Plug-ins page and then close Rhino and reopen it. Any different?

-Pascal

devin_jernigan · October 15, 2020, 3:30pm

Hi Pascal,

I meant if I wait for Rhino to open, splash disappears, and then I open the file through File > Open. Sometimes if I do that it will still crash, and sometimes it will crash if I go to Help > About and then click a recent file.

I have disabled the Connector PlugIn, closed and reopened Rhino and everything seems to be fine for the moment. I will report back if the issue reappears.

Thanks!

devin_jernigan · October 16, 2020, 10:31pm

Hi Pascal,

It still crashes after disabling the ConnectorPlugin.

John_Brock · November 4, 2020, 10:07pm

Did you figure this out?
Assuming yes, what was it?

devin_jernigan · November 5, 2020, 3:46pm

Hi John,

I just tried it. Rhino 6 Still crashing when I click a file on the splash screen while Rhino is loading behind it. File > Open, after Rhino has fully opened, seems to be fine.

SysInfo again:

Rhino 6 SR31 2020-11-3 (Rhino 6, 6.31.20308.11001, Git hash:master @ fd081624fe17f6a162a3064cc197e980878b5f4a)
License type: Commercial, build 2020-11-03
License details: Cloud Zoo. In use by: Devin Jernigan ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DEVIN-AW

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce RTX 2070 SUPER (NVidia) Memory: 8GB, Driver date: 10-22-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 457.09

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-22-2020
Driver Version: 27.21.14.5709
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.31.20308.11001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.31.20308.11001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.31.20308.11001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.31.20308.11001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

John_Brock · November 5, 2020, 4:00pm

Ah yes, I’ve seen that myself.
Apparently there is no way to avoid this other than pausing momentarily as you are doing.