Constant Crashing?

Rhino
1

I have been experiencing crashing all day, first it was occasional when I was adding decals into my scene but its gotten to the point where I add a box and it crashes. I’ve tried updating all of my drivers (incl. both nvidia and intel), updating rhino, reinstalling v-ray, and its still unusable. Any suggestions of solutions?

I was able to grab this right before yet another crash:

Rhino 8 SR25 2025-11-24 (Rhino 8, 8.25.25328.11001, Git hash:master @ 14cb4406ecadfa9b5d0230ac10bd86175bd37aff)
License type: Commercial, build 2025-11-24
License details: Cloud Zoo

Windows 11 (10.0.26200 SR0.0) or greater (Physical RAM: 64GB)
.NET 8.0.17

Computer platform: LAPTOP  - Plugged in [99% battery remaining]

Hybrid graphics configuration.
  Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 2GB, Driver date: 11-3-2025 (M-D-Y).
    > Integrated graphics device with 4 adapter port(s)
        - Secondary monitor is laptop's integrated screen or built-in port
        - Secondary monitor attached to adapter port #1
        - Windows Main Display attached to adapter port #2
  Primary OpenGL: NVIDIA GeForce RTX 4060 Laptop GPU (NVidia) Memory: 8GB, Driver date: 10-9-2025 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 581.57
    > Integrated accelerated graphics device (shares primary device ports)
        - Video pass-through to primary display device

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  GPU Tessellation is: On
  Redraw scene when viewports are exposed: On
  Graphics level being used: OpenGL 4.6 (primary GPU's maximum)
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: NVIDIA Corporation
  Render version: 4.6
  Shading Language: 4.60 NVIDIA
  Driver Date: 10-9-2025
  Driver Version: 32.0.15.8157
  Maximum Texture size: 32768 x 32768
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 32768 x 32768
  Total Video Memory: 8188 MB

Rhino plugins that do not ship with Rhino
  C:\Program Files\Chaos\V-Ray\V-Ray for Rhinoceros\V8\VRayForRhino.rhp	"V-Ray for Rhino"	

Rhino plugins that ship with Rhino
  C:\Program Files\Rhino 8\Plug-ins\Commands.rhp	"Commands"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\rdk.rhp	"Renderer Development Kit"	
  C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp	"Rhino Render"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp	"RDK_EtoUI"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp	"Snapshots"	
  C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp	"MeshCommands"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp	"RhinoCycles"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp	"Toolbars"	8.25.25328.11001
  C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp	"3Dconnexion 3D Mouse"	
  C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp	"Displacement"	
  C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp	"SectionTools"
2

Well what specifically do you mean by “crash” here exactly? Yes that sounds obtuse. Does the Rhino crash dialog pop up? BSOD? It just disappears?

3

Not seeing any crash reports for this account.

Does it crash if you open Rhino in Safe Mode (sans video driver and pluginss) search for Rhino 8 in Safe Mode in Windows start.

4

Freezes for a few seconds before force quitting and the Rhino Error Reporting dialogue pops up. I’ve been keeping an eye on my CPU, memory, and GPU and nothing seems to be spiking abnormally either.

5

That’s odd, I think I’ve sent a few today. Tried sending two more, one in safe mode and one in normal mode. It does still crash in safe mode too.

6

Hi Mic -

You are force-quitting the Rhino process in the Windows Task Manager?

Is that adding a box in a new file from a factory-default template or adding a box in a scene with which you are experiencing a lot of crashing?

I’m still seeing this in our system:

image
image334×102 3.39 KB

Are you using a different email address when sending in the report than the one that you use here on Discourse?
When Rhino crashes and the reporter dialog pops up, a dmp file is put on the desktop. When the reporter is closed, that file is automatically deleted. So, when you crash, please not close that reporter dialog and upload the dmp file from here - Rhino Accounts - with a reference to this thread.
-wim

7

No, sorry for the ambiguous wording, rhino was self-quitting after freezing/greying out for a few seconds. Normally when rhino freezes like this for me its because I’m overextending my CPU or ram, but in this instance the hardware was operating as normal and the software just closed down.

The box was in a new factory-default template. I was wondering if it was a file issue, but it happened across files.

Very odd, I was using the correct email. I will try again if I receive another crash. I think I was able to stabilize everything after a re-install of the windows update, reinstalling both GPU updates, reinstalling Rhino and V-ray as well as resetting my GPU settings (making sure Rhino used my Nvidia not intel). I’m not entirely sure what the problem ended up being, but I just did everything to try to sort it out so I could hit a deadline. Not sure why the reports weren’t going through, but I appreciate the quick replies in trying to help me sort this out!

8

Spoke too soon, unfortunately, Crashes began again this evening. Tried sending another error report and followed the steps with the dmp file.

Editing to add: I’ve never paid attention to this, so I’m not sure if this is normal, but after the crash I noticed the program is still running in my task manager. When I initially tried to reopen the same file (as the one that crashed) I got an error that the file is still open and that I can open a read-only or not to open at all. My task manager shows a consistent 66.9MB of memory usage.

9

@micla the crash is now recorded in our system. Thanks for sending that in.

Do I understand correctly that your latest crash happened while working with decals?

10

Yes, correct