CloudZoo Account Displays Wrong Device Name (Mac)

Rhino Rhino for Mac
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#1

I bought a used MacBook, so have changed the name of the device from the previous owner. However, when I use Rhino, the old device name is displayed in my CloudZoo account.

I’ve confirmed that the device name is correctly updated from other devices on my network. Would my issue have to do with something in the ~library/application support folder needing to be deleted or reset? I’m not seeing an obvious culprit. All I see is the license file.

Any suggestions for how to correct the issue? Thank you for any help!

#2

Hi @squaredbstudio

Please email tech@mcneel.com from the email address your Rhino Account is set up with and explain this issue. I don’t recall seeing this before but would guess that the device name was not fully changed on the Mac or it still resides in some way there.