Can't install Rhino 6.0 - Help!

Hi there,

I’ve been trying to install Rhino 6 all day. I had a copy of Rhino 4 on this computer many years ago, but I haven’t used this computer in a while. Every time I try to install Rhino 6 (and I’ve been trying to do so by selecting the trial version on the website and downloading the associated files), I get this error:

Redist_VC2015:-2147024873

C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606.log

[0BDC:07CC][2019-10-30T13:06:06]i001: Burn v3.11.100.13701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Leah\AppData\Local\Temp{1D4AC5F1-2515-431C-8D6E-62DC1883B05F}.cr\rhino_en-us_6.19.19295.01001.exe

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘BundleVersion’ to value ‘6.19.19295.01001’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘CUSTOMER_NAME’ to value ‘’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘COMPANY_NAME’ to value ‘’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘INSTALLDIR’ to value ‘’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘LICENSE_METHOD’ to value ‘’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing hidden variable ‘LICENSE_KEY’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing hidden variable ‘LICENSE_VALIDATION_CODE’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘ZOO_SERVER’ to value ‘’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘DISABLE_INTERNET_ACCESS’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘ENABLE_AUTOMATIC_UPDATES’ to value ‘1’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘SEND_STATISTICS’ to value ‘1’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘RegistryRoot’ to value ‘Software\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘FolderName’ to value ‘Rhino 6’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing string variable ‘IgnoreFolderName’ to value ‘Rhino WIP’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_EN’ to value ‘1’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_FR’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_IT’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_DE’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_ES’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_KO’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_JA’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_TW’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_CN’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_PL’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_CS’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_PT’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i000: Initializing numeric variable ‘INSTALL_RU’ to value ‘0’

[0BDC:07CC][2019-10-30T13:06:06]i009: Command Line: ‘-burn.clean.room=C:\Users\Leah\Downloads\rhino_en-us_6.19.19295.01001.exe -burn.filehandle.attached=180 -burn.filehandle.self=188’

[0BDC:07CC][2019-10-30T13:06:06]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\Leah\Downloads\rhino_en-us_6.19.19295.01001.exe’

[0BDC:07CC][2019-10-30T13:06:06]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value 'C:\Users\Leah\Downloads'

[0BDC:07CC][2019-10-30T13:06:06]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606.log’

[0BDC:07CC][2019-10-30T13:06:06]i000: Setting string variable ‘WixBundleName’ to value ‘Rhino 6’

[0BDC:07CC][2019-10-30T13:06:06]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Robert McNeel & Associates’

[0BDC:07CC][2019-10-30T13:06:07]i100: Detect begin, 21 packages

[0BDC:0580][2019-10-30T13:06:07]i000: OnInitializeLayout

[0BDC:0580][2019-10-30T13:06:07]i000: PrivateDetect Begin

[0BDC:0580][2019-10-30T13:06:07]i000: Failed to open license file: ‘C:\ProgramData\McNeel\Rhinoceros\6.0\License Manager\Licenses\55500d41-3a41-4474-99b3-684032a4f4df.lic’

[0BDC:0580][2019-10-30T13:06:07]i000: GetSystemDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:07]i000: GetUserDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:07]i000: GetOsLanguage() returned en

[0BDC:0580][2019-10-30T13:06:07]i000: version_NT64 = 6.1.0.0; service_pack = 1

[0BDC:0580][2019-10-30T13:06:07]i000: Comparing ver_64 (6.1.0.0) to ver_win_7 (6.1.0.0)

[0BDC:0580][2019-10-30T13:06:07]i000: ver_64 !< ver_win_7

[0BDC:0580][2019-10-30T13:06:07]i000: Showing UI from C:\Users\Leah\AppData\Local\Temp{6289641F-3129-4A66-A91E-B322761919BA}.ba\en\welcome.htm

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting version variable ‘WUAUENG_FILEVERSION’ to value ‘7.6.7600.320’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘378389’

[0BDC:07CC][2019-10-30T13:06:07]i000: Product or related product not found: {1EAB0147-B309-466C-BC08-F5516D498BCE}

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting version variable ‘BrokenUpgradeVersionDetected’ to value ‘0.0.0.0’

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘ReadDisableInternetAccess’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘VC2010_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT INSTALLDIR’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:07]i000: Unsetting variable ‘INSTALLDIR’

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT COMPANY_NAME’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:07]i000: Unsetting variable ‘COMPANY_NAME’

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\License Manager’

[0BDC:07CC][2019-10-30T13:06:07]i000: Unsetting variable ‘ZOO_SERVER’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting string variable ‘VC2015_build’ to value ‘23026’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘VC2013_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘ReadDisableInternetAccess’ to value 0

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\License Manager’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting string variable ‘VC2013_version’ to value ‘12.0.30501.0’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘VC2015_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT SEND_STATISTICS’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘NOT CUSTOMER_NAME’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:07]i000: Unsetting variable ‘CUSTOMER_NAME’

[0BDC:07CC][2019-10-30T13:06:07]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\McNeelUpdate’

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘ReadEnableUpdatesKey’ to value 0

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting numeric variable ‘VC2005_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting string variable ‘VC2010_build’ to value ‘167812379’

[0BDC:07CC][2019-10-30T13:06:07]i052: Condition ‘ReadEnableUpdatesKey’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:07]i000: Setting string variable ‘VC2005_build’ to value ‘134278728’

[0BDC:0580][2019-10-30T13:06:07]i000: Checking for updates at URL https://www.rhino3d.com/feeds/installer/?product=rhino&version=6.19.19295.01001&edition=commercial&locale=en-us

[0BDC:07CC][2019-10-30T13:06:08]e000: Error 0x8007006e: Failed to parse update atom feed: C:\Users\Leah\AppData\Local\Temp\UpdateFeed_20191030130607.xml.

[0BDC:07CC][2019-10-30T13:06:08]e000: Error 0x8007006e: Failed to detect atom feed update.

[0BDC:07CC][2019-10-30T13:06:08]e000: Error 0x8007006e: Failed to detect update.

[0BDC:07CC][2019-10-30T13:06:08]i199: Detect complete, result: 0x8007006e

[0BDC:07CC][2019-10-30T13:06:08]i100: Detect begin, 21 packages

[0BDC:0580][2019-10-30T13:06:08]i000: OnInitializeLayout

[0BDC:0580][2019-10-30T13:06:08]i000: PrivateDetect Begin

[0BDC:0580][2019-10-30T13:06:08]i000: Failed to open license file: ‘C:\ProgramData\McNeel\Rhinoceros\6.0\License Manager\Licenses\55500d41-3a41-4474-99b3-684032a4f4df.lic’

[0BDC:0580][2019-10-30T13:06:08]i000: GetSystemDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:08]i000: GetUserDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:08]i000: GetOsLanguage() returned en

[0BDC:0580][2019-10-30T13:06:08]i000: version_NT64 = 6.1.0.0; service_pack = 1

[0BDC:0580][2019-10-30T13:06:08]i000: Comparing ver_64 (6.1.0.0) to ver_win_7 (6.1.0.0)

[0BDC:0580][2019-10-30T13:06:08]i000: ver_64 !< ver_win_7

[0BDC:0580][2019-10-30T13:06:08]i000: Showing UI from C:\Users\Leah\AppData\Local\Temp{6289641F-3129-4A66-A91E-B322761919BA}.ba\en\welcome.htm

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting version variable ‘WUAUENG_FILEVERSION’ to value ‘7.6.7600.320’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting string variable ‘NETFRAMEWORK45’ to value ‘378389’

[0BDC:07CC][2019-10-30T13:06:08]i000: Product or related product not found: {1EAB0147-B309-466C-BC08-F5516D498BCE}

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting version variable ‘BrokenUpgradeVersionDetected’ to value ‘0.0.0.0’

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘ReadDisableInternetAccess’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘VC2010_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT INSTALLDIR’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT COMPANY_NAME’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\License Manager’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting string variable ‘VC2015_build’ to value ‘23026’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘VC2013_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘ReadDisableInternetAccess’ to value 0

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT ZOO_SERVER’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\License Manager’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting string variable ‘VC2013_version’ to value ‘12.0.30501.0’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘VC2015_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT SEND_STATISTICS’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NOT CUSTOMER_NAME’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\Rhinoceros\6.0\Install’

[0BDC:07CC][2019-10-30T13:06:08]i000: Registry key not found. Key = ‘SOFTWARE\McNeel\McNeelUpdate’

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘ReadEnableUpdatesKey’ to value 0

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting numeric variable ‘VC2005_exists’ to value 1

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting string variable ‘VC2010_build’ to value ‘167812379’

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘ReadEnableUpdatesKey’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:08]i000: Setting string variable ‘VC2005_build’ to value ‘134278728’

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘VC2005_exists=1 AND VC2005_build>=134278728’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘VC2010_exists=1 AND VC2010_build>=167812379’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘VC2013_exists=1 AND VC2013_version>=v12.0.30501.0’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]w120: Detected partially cached package: Redist_VC2015, invalid payload: Redist_VC2015, reason: 0x80070003

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘VC2015_exists=1 AND VC2015_build>=25810’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:08]i052: Condition ‘NETFRAMEWORK45 >= 378389’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: Redist_VC2005, state: Present, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: Redist_VC2010, state: Present, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: Redist_VC2013, state: Present, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: Redist_VC2015, state: Absent, cached: Partial

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: NetFx45Redist, state: Present, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: UninstallRelatedProducts.exe, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: rhino.msi, state: Absent, cached: Complete

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: rhiexec.msi, state: Absent, cached: Complete

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: en_lang_pack, state: Absent, cached: Complete

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: fr_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: it_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: de_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: es_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: ko_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: ja_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: tw_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: cn_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: pl_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: cs_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: pt_lang_pack, state: Absent, cached: None

[0BDC:07CC][2019-10-30T13:06:08]i101: Detected package: ru_lang_pack, state: Absent, cached: None

[0BDC:0580][2019-10-30T13:06:08]i000: windowsUpdateRequired: ver_NT64 = ‘6.1.0.0’

[0BDC:0580][2019-10-30T13:06:08]i000: GetSystemDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:08]i000: GetUserDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:08]i000: GetOsLanguage() returned en

[0BDC:0580][2019-10-30T13:06:08]i000: version_NT64 = 6.1.0.0; service_pack = 1

[0BDC:0580][2019-10-30T13:06:08]i000: Comparing ver_64 (6.1.0.0) to ver_win_7 (6.1.0.0)

[0BDC:0580][2019-10-30T13:06:08]i000: ver_64 !< ver_win_7

[0BDC:0580][2019-10-30T13:06:08]i000: Showing UI from C:\Users\Leah\AppData\Local\Temp{6289641F-3129-4A66-A91E-B322761919BA}.ba\en\install.htm

[0BDC:07CC][2019-10-30T13:06:08]i199: Detect complete, result: 0x0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting hidden variable ‘LICENSE_KEY’

[0BDC:0580][2019-10-30T13:06:10]i000: Setting string variable ‘CUSTOMER_NAME’ to value ‘’

[0BDC:0580][2019-10-30T13:06:10]i000: Setting string variable ‘COMPANY_NAME’ to value ‘’

[0BDC:0580][2019-10-30T13:06:10]i000: Setting string variable ‘INSTALLDIR’ to value ‘C:\Program Files\Rhino 6’

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘SEND_STATISTICS’ to value 1

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘ENABLE_AUTOMATIC_UPDATES’ to value 1

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘DISABLE_INTERNET_ACCESS’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_EN’ to value 1

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_FR’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_IT’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_DE’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_ES’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_KO’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_JA’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_TW’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_CN’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_PL’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_CS’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_PT’ to value 0

[0BDC:0580][2019-10-30T13:06:10]i000: Setting numeric variable ‘INSTALL_RU’ to value 0

[0BDC:07CC][2019-10-30T13:06:10]i200: Plan begin, 21 packages, action: Install

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2005

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2010

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2013

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: Redist_VC2015

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleLog_Redist_VC2015’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_000_Redist_VC2015.log’

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: NetFx45Redist

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘BrokenUpgradeVersionDetected<v6.9.18262 AND LICENSE_METHOD=“ZOO” AND ZOO_SERVER<>“”’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]w321: Skipping dependency registration on package with no dependency providers: UninstallRelatedProducts.exe

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleRollbackLog_rhino.msi’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_001_rhino.msi_rollback.log’

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleLog_rhino.msi’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_001_rhino.msi.log’

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleRollbackLog_rhiexec.msi’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_002_rhiexec.msi_rollback.log’

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleLog_rhiexec.msi’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_002_rhiexec.msi.log’

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_EN=1’ evaluates to true.

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleRollbackLog_en_lang_pack’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_003_en_lang_pack_rollback.log’

[0BDC:07CC][2019-10-30T13:06:10]i000: Setting string variable ‘WixBundleLog_en_lang_pack’ to value ‘C:\Users\Leah\AppData\Local\Temp\Rhino_6_20191030130606_003_en_lang_pack.log’

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_FR=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_IT=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_DE=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_ES=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_KO=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_JA=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_TW=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_CN=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_PL=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_CS=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_PT=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i052: Condition ‘INSTALL_RU=1’ evaluates to false.

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: Redist_VC2005, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: Redist_VC2010, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: Redist_VC2013, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: Redist_VC2015, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: NetFx45Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: UninstallRelatedProducts.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: rhino.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: rhiexec.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: en_lang_pack, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: fr_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: it_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: de_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: es_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: ko_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: ja_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: tw_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: cn_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: pl_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: cs_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: pt_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:07CC][2019-10-30T13:06:10]i201: Planned package: ru_lang_pack, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0BDC:0580][2019-10-30T13:06:12]i000: GetSystemDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:12]i000: GetUserDefaultLangID() returned 3081

[0BDC:0580][2019-10-30T13:06:12]i000: GetOsLanguage() returned en

[0BDC:0580][2019-10-30T13:06:12]i000: version_NT64 = 6.1.0.0; service_pack = 1

[0BDC:0580][2019-10-30T13:06:12]i000: Comparing ver_64 (6.1.0.0) to ver_win_7 (6.1.0.0)

[0BDC:0580][2019-10-30T13:06:12]i000: ver_64 !< ver_win_7

[0BDC:0580][2019-10-30T13:06:12]i000: Showing UI from C:\Users\Leah\AppData\Local\Temp{6289641F-3129-4A66-A91E-B322761919BA}.ba\en\progress.htm

[0BDC:07CC][2019-10-30T13:06:12]i299: Plan complete, result: 0x0

[0BDC:07CC][2019-10-30T13:06:12]i300: Apply begin

[0BDC:07CC][2019-10-30T13:06:13]i010: Launching elevated engine process.

[0BDC:07CC][2019-10-30T13:06:15]i011: Launched elevated engine process.

[0BDC:07CC][2019-10-30T13:06:15]i012: Connected to elevated engine.

[1B04:1B20][2019-10-30T13:06:15]i358: Pausing automatic updates.

[1B04:1B20][2019-10-30T13:06:15]i359: Paused automatic updates.

[1B04:1B20][2019-10-30T13:06:15]i360: Creating a system restore point.

[1B04:1B20][2019-10-30T13:06:32]i361: Created a system restore point.

[1B04:1B20][2019-10-30T13:06:32]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cbe956c7-129a-42b3-bcf5-f72d3b10641b}, options: 0x7, disable resume: No

[1B04:1B20][2019-10-30T13:06:32]i000: Caching bundle from: ‘C:\Users\Leah\AppData\Local\Temp{6289641F-3129-4A66-A91E-B322761919BA}.be\Bootstrapper.exe’ to: ‘C:\ProgramData\Package Cache{cbe956c7-129a-42b3-bcf5-f72d3b10641b}\Bootstrapper.exe’

[1B04:1B20][2019-10-30T13:06:33]i320: Registering bundle dependency provider: {cbe956c7-129a-42b3-bcf5-f72d3b10641b}, version: 6.19.19295.1001

[1B04:1B20][2019-10-30T13:06:33]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cbe956c7-129a-42b3-bcf5-f72d3b10641b}, resume: Active, restart initiated: No, disable resume: No

[0BDC:15C0][2019-10-30T13:06:33]w343: Prompt for source of package: Redist_VC2015, payload: Redist_VC2015, path: C:\Users\Leah\Downloads\redist\VC2015_redist_x64.exe

[0BDC:15C0][2019-10-30T13:06:33]i338: Acquiring package: Redist_VC2015, payload: Redist_VC2015, download from: https://files.mcneel.com/rhino/6/redistributable/VC_redist.x64-14.12.25810.exe

[1B04:0DE8][2019-10-30T13:06:37]i305: Verified acquired payload: Redist_VC2015 at path: C:\ProgramData\Package Cache.unverified\Redist_VC2015, moving to: C:\ProgramData\Package Cache\6699383B22F2AD050245866A176C2EDE6E348443\redist\VC2015_redist_x64.exe.

[1B04:0DE8][2019-10-30T13:06:37]i304: Verified existing payload: rhino.msi at path: C:\ProgramData\Package Cache{A4F4F69D-32BA-4422-8720-F4CFDA82EA72}v6.19.19295.01001\rhino.msi.

[1B04:0DE8][2019-10-30T13:06:38]i304: Verified existing payload: rhiexec.msi at path: C:\ProgramData\Package Cache{CBB1B438-10AA-40CB-9187-53916C16222D}v6.19.19295.01001\rhiexec.msi.

[1B04:0DE8][2019-10-30T13:06:39]i304: Verified existing payload: en_lang_pack at path: C:\ProgramData\Package Cache{ACB315AD-F592-480C-AB28-989646022E91}v6.19.19295.01001\redist\en-us\LanguagePack.msi.

[1B04:1B20][2019-10-30T13:06:39]i301: Applying execute package: Redist_VC2015, action: Install, path: C:\ProgramData\Package Cache\6699383B22F2AD050245866A176C2EDE6E348443\redist\VC2015_redist_x64.exe, arguments: ‘“C:\ProgramData\Package Cache\6699383B22F2AD050245866A176C2EDE6E348443\redist\VC2015_redist_x64.exe” /quiet /norestart’

[1B04:1B20][2019-10-30T13:07:27]e000: Error 0x80070017: Process returned error: 0x17

[1B04:1B20][2019-10-30T13:07:27]e000: Error 0x80070017: Failed to execute EXE package.

[0BDC:07CC][2019-10-30T13:07:27]e000: Error 0x80070017: Failed to configure per-machine EXE package.

[0BDC:07CC][2019-10-30T13:07:27]i319: Applied execute package: Redist_VC2015, result: 0x80070017, restart: None

[0BDC:07CC][2019-10-30T13:07:27]e000: Error 0x80070017: Failed to execute EXE package.

[1B04:1B20][2019-10-30T13:07:27]i351: Removing cached package: Redist_VC2015, from path: C:\ProgramData\Package Cache\6699383B22F2AD050245866A176C2EDE6E348443\

[1B04:1B20][2019-10-30T13:07:27]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cbe956c7-129a-42b3-bcf5-f72d3b10641b}, resume: None, restart: None, disable resume: No

[1B04:1B20][2019-10-30T13:07:27]i330: Removed bundle dependency provider: {cbe956c7-129a-42b3-bcf5-f72d3b10641b}

[1B04:1B20][2019-10-30T13:07:27]i352: Removing cached bundle: {cbe956c7-129a-42b3-bcf5-f72d3b10641b}, from path: C:\ProgramData\Package Cache{cbe956c7-129a-42b3-bcf5-f72d3b10641b}\

[1B04:1B20][2019-10-30T13:07:27]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{cbe956c7-129a-42b3-bcf5-f72d3b10641b}, resume: None, restart initiated: No, disable resume: No

[0BDC:07CC][2019-10-30T13:07:28]i399: Apply complete, result: 0x80070017, restart: None, ba requested restart: No

Does anyone know how I can fix it?

Thank you!

Hi @leah.bell.au,

You say that you haven’t used the computer in a while - Assuming you have a Windows computer I’d start by running Windows update to make sure the operating system components are the latest versions. If you run 3rd party antivirus software, make sure that is current too.

Hi - As Jeremy wrote, please make sure that Windows is up-to-date.
After doing so, you might have to temporarily disable your virus scanner, then run installer again.
-wim

Depending on what you mean by “in a while”, even if you succeed in installing Rhino 6 you may discover that your video card is inadequate for v6. In any case even after a Windows update you may need to update the video card driver to the latest available.