Cannot print window to picture format

I am trying to print a portion of my plot in a picture format (.png, jpeg, .bmp…). I used to be able to go to “Print”, select the option “Save as picture file”, set the window I wanted printed and just create the picture file with my selected view. Now, I can still see all the steps in the print window but nothing comes out. Can anyone give me some advice on how to be able to do that again? I recently changed operating system to Windows 10, I don’t know if it is relevant.

Hello - please run the SystemInfo command in Rhino and copy/paste the results here.