Hey, since Rhino 8 I have a new, frequent problem.
Everytime i close and reopen my laptop, all open rhino files are frozen. Sometime its “just” the viewports, so I can at least safe the file, but sometimes it’s the whole software.
I work on an alienware x15r1, if that is relevant.
Not sure where to post this, if admins want to move this, please do.
Hi Benjamin -
Please run the Rhino SystemInfo command and copy-paste the output here.
-wim
Hi Wim, thanks for the quick reply and offer of help.
Here you go:
Rhino 8 SR15 2025-1-19 (Rhino 8, 8.15.25019.13001, Git hash:master @ 74164bdf5469c2f269746857c54b8c44b74c7b24)
License type: Commercial, build 2025-01-19
License details: Stand-Alone
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.20
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 Laptop GPU (NVidia) Memory: 8GB, Driver date: 11-6-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 566.14
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Laptop GPU (NVidia) Memory: 8GB, Driver date: 11-6-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 566.14
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Secondary graphics devices.
Intel(R) UHD Graphics (Intel) Memory: 128MB, Driver date: 2-21-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 11-6-2024
Driver Version: 32.0.15.6614
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
C:\Users\BenjaminHitscherich\AppData\Roaming\McNeel\Rhinoceros\7.0\Plug-ins\KeyShotRhinoPlugin (78243fe3-17a0-4865-b713-88b4c224c48c)\1.5.0.0\KeyShotRhinoPlugin\KeyShotRhinoPlugin.rhp “KeyShotRhinoPlugin” 1.0.0.0
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
Hi Benjamin,
Can you try to repeat with Rhino in Safe mode? Go to the windows Run dialog and search for Rhino 8 in Safe mode. This will open with no 3rd party plugins and minimal video graphics load. Thanks
Hey, sorry for the silence, I hope you are stilling willing to help me. I did not hve access to my working laptop. here’s the system info in safe mode
Rhino 8 SR15 2025-1-19 (Rhino 8, 8.15.25019.13001, Git hash:master @ 74164bdf5469c2f269746857c54b8c44b74c7b24)
License type: Commercial, build 2025-01-19
License details: Stand-Alone
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.20
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 3070 Laptop GPU (NVidia) Memory: 8GB, Driver date: 11-6-2024 (M-D-Y). OpenGL Ver: (null)
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Secondary graphics devices.
Intel(R) UHD Graphics (Intel) Memory: 128MB, Driver date: 2-21-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
GPU Tessellation is: On (but disabled due to other settings)
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 11-6-2024
Driver Version: 32.0.15.6614
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 256 x 16843008
Total Video Memory: 8 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.15.25019.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.15.25019.13001
Hi Benjamin -
We don’t need your SystemInfo from Safe Mode. The question was if you can still reproduce the issue when running in Safe Mode.
-wim
Oh, i go lost in translation I guess 
I am currently not able to recreate the problem, neither in normal or safe mode.
Since posting this, I updated my graphic driver- this may have solved the problem.
thanks for the support.