# Black background

**URL:** <https://discourse.mcneel.com/t/black-background/128880>\
**Category:** Rhino\
**Tags:** windows\
**Created:** [August 17, 2021, 11:48am UTC](https://discourse.mcneel.com/t/black-background/128880 "2021-08-17T11:48:33Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![sanna.sarekanno](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/sanna.sarekanno/32/322283_2.png) [@sanna.sarekanno](https://discourse.mcneel.com/u/sanna.sarekanno)\
**Post date:** [August 17, 2021, 11:48am UTC](https://discourse.mcneel.com/t/black-background/128880/1 "2021-08-17T11:48:34Z")

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just installed Rhino7. But I cant even to draw, my background is just black, there are no grid and nothing.  
Checked to option - all set - Grid…

there is in option Hatch, shows black, cant change it to grid or white or anything.  
on viewport settings, there background is white… but it does-nt work , all is still jsut black.

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**Author:** ![Normand](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/normand/32/476050_2.png) [@Normand](https://discourse.mcneel.com/u/Normand)\
**Post date:** [August 17, 2021, 11:51am UTC](https://discourse.mcneel.com/t/black-background/128880/2 "2021-08-17T11:51:57Z")

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Hi @sanna.sarekanno  
First thing to do is to:  
Start Rhino  
Type Systeminfo in the command prompt  
Copy the resulting text and paste it in a post here on the forum - that will give everybody a better idea of what might be going on.  
My guess - based on experience - is that you need to update your graphics card driver.  
HTH, Jakob

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**Author:** ![sanna.sarekanno](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/sanna.sarekanno/32/322283_2.png) [@sanna.sarekanno](https://discourse.mcneel.com/u/sanna.sarekanno)\
**Post date:** [August 17, 2021, 11:53am UTC](https://discourse.mcneel.com/t/black-background/128880/3 "2021-08-17T11:53:51Z")

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Rhino 7 SR9 2021-8-10 (Rhino 7, 7.9.21222.15001, Git hash:master @ 190335c3fb65efe86c302714a8959a7dadfe667b)  
License type: Evaluation, build 2021-08-10  
License details: Cloud Zoo  
Expires on: 2021-11-15

Windows (Physical RAM: 16Gb)  
VersionMajorMinorServicePack failed

Computer platform: DESKTOP

Standard graphics configuration.  
Primary display and OpenGL: Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 8-4-2015 (M-D-Y). OpenGL Ver: 4.3.0 - Build 10.18.14.4264  
\> Integrated graphics device with 3 adapter port(s)  
- Windows Main Display attached to adapter port #0  
- Secondary monitor attached to adapter port #1

OpenGL Settings  
Safe mode: Off  
Use accelerated hardware modes: On  
Redraw scene when viewports are exposed: On  
Graphics level being used: OpenGL 4.3 (primary GPU’s maximum)

Anti-alias mode: 4x  
Mip Map Filtering: Linear  
Anisotropic Filtering Mode: High

Vendor Name: Intel  
Render version: 4.3  
Shading Language: 4.30 - Build 10.18.14.4264  
Driver Date: 8-4-2015  
Driver Version: 10.18.14.4264  
Maximum Texture size: 16384 x 16384  
Z-Buffer depth: 24 bits  
Maximum Viewport size: 16384 x 16384  
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino  
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.9.21222.15001  
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”   
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.9.21222.15001  
C:\Program Files\Rhino 7\Plug-ins\rdk\_etoui.rhp “RDK\_EtoUI” 7.9.21222.15001  
C:\Program Files\Rhino 7\Plug-ins\rdk\_ui.rhp “Renderer Development Kit UI”   
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”   
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.9.21222.15001  
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.9.21222.15001  
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”   
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

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<div class="post-metadata">

**Author:** ![sanna.sarekanno](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/sanna.sarekanno/32/322283_2.png) [@sanna.sarekanno](https://discourse.mcneel.com/u/sanna.sarekanno)\
**Post date:** [August 17, 2021, 12:08pm UTC](https://discourse.mcneel.com/t/black-background/128880/4 "2021-08-17T12:08:38Z")

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MinorServicePack failed - what does this mean?

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**Author:** ![JimCarruthers](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/jimcarruthers/32/504725_2.png) [@JimCarruthers](https://discourse.mcneel.com/u/JimCarruthers)\
**Post date:** [August 17, 2021, 12:13pm UTC](https://discourse.mcneel.com/t/black-background/128880/5 "2021-08-17T12:13:09Z")

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Your video card has terribly out of date drivers–SIX YEARS OLD! Updating the driver may help, but it’s really not any good in the first place.

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**Author:** ![Normand](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/normand/32/476050_2.png) [@Normand](https://discourse.mcneel.com/u/Normand)\
**Post date:** [August 17, 2021, 12:14pm UTC](https://discourse.mcneel.com/t/black-background/128880/6 "2021-08-17T12:14:22Z")

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> [@sanna.sarekanno](#):
>
> Primary display and OpenGL: Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 8-4-2015 (M-D-Y). OpenGL Ver: 4.3.0 - Build 10.18.14.4264

Yeah… as mentioned: Update your graphics card driver (it’s from 2015!), although that might just not be enough. Rhino 7 prefers (or demands, rather) a much newer and more powerful graphics card - preferably more than 4GB of video RAM. It might - or might not - be able to run in a usable maner on a graphics card made in 2013, but it’s worth a try. Get an updated driver here:  
[https://www.intel.com/content/www/us/en/download/18369/30196/intel-graphics-driver-for-windows-15-40.html](https://www.intel.com/content/www/us/en/download/18369/30196/intel-graphics-driver-for-windows-15-40.html)  
HTH, Jakob

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**Author:** ![jeremy5](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/jeremy5/32/493741_2.png) [@jeremy5](https://discourse.mcneel.com/u/jeremy5)\
**Post date:** [August 17, 2021, 12:24pm UTC](https://discourse.mcneel.com/t/black-background/128880/7 "2021-08-17T12:24:05Z")

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> [@sanna.sarekanno](#):
>
> MinorServicePack failed - what does this mean?

> [@sanna.sarekanno](#):
>
> Windows (Physical RAM: 16Gb)  
> VersionMajorMinorServicePack failed

Simply that Windows isn’t telling Rhino which version of Windows it is.

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**Author:** ![AlW](https://sea3.discourse-cdn.com/mcneel/user_avatar/discourse.mcneel.com/alw/32/53821_2.png) [@AlW](https://discourse.mcneel.com/u/AlW)\
**Post date:** [August 17, 2021, 7:41pm UTC](https://discourse.mcneel.com/t/black-background/128880/8 "2021-08-17T19:41:34Z")

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Which means it would be helpful if you could find out the version of windows your computer is running and let us know. Maybe it needs to be updated as well.