Backend Access error

curtisdoesthings · May 10, 2022, 2:24pm

I am trying to give backend access to a team member so they can test out a script on this test example:

but I am getting the “model does not allow backend access” error even though the box is checked and I have the ticket:

27d62961f56dd607443eff797b3bc815b2056dcfa6e2354961c53092fbaedd17684c6f82b6cafd7c5a0704921eb38a4edca59d5635bac5f1894aaf702378a416b88c88452424e1ef5b7b486c59a50ae794ab7971e3bdb79e6d75ff69656c585acd331151e7f2b03de6511bc5cdc16d1e11ea6e5d5438861e-53d156027343cf64d986eba17e9801f2

https://sdr7euc1.eu-central-1.shapediver.com

for this model:
https://www.shapediver.com/app/m/solar-ports-sd-1-10

Thoughts on what’s wrong and how to fix it?

Many thanks.

snabela · May 10, 2022, 2:53pm

Just gave it a try using your ticket from the CLI using curl, and it worked.

curl -X POST https://sdr7euc1.eu-central-1.shapediver.com/api/v2/ticket/27d62961f56dd607443eff797b3bc815b2056dcfa6e2354961c53092fbaedd17684c6f82b6cafd7c5a0704921eb38a4edca59d5635bac5f1894aaf702378a416b88c88452424e1ef5b7b486c59a50ae794ab7971e3bdb79e6d75ff69656c585acd331151e7f2b03de6511bc5cdc16d1e11ea6e5d5438861e-53d156027343cf64d986eba17e9801f2

curtisdoesthings · May 10, 2022, 5:28pm

Great, thank you I will share this info with him.

curtisdoesthings · May 10, 2022, 6:17pm

Follow-up question: how would one get this working in codepen?

snabela · May 11, 2022, 6:42am

When you are accessing your model from Codepen, you are accessing it from a browser environment, in which case you need to use a ticket for embedding. Backend tickets won’t work in this case.

curtisdoesthings · May 11, 2022, 1:10pm

Okay makes sense, now I need help to enable embedding on my account. I should have the option available according to my plan but it is not available in the edit model section.

snabela · May 11, 2022, 3:05pm

Please try again and let me know whether it works now.

curtisdoesthings · May 11, 2022, 3:37pm

No such luck yet, just did a browser restart too. Let me know if I need to wait a little bit, or if I need to upload a new script or anything.

snabela · May 11, 2022, 7:56pm

Please let me know the username of the account you are using.

curtisdoesthings · May 11, 2022, 8:04pm

Cultivator is my account username

snabela · May 11, 2022, 8:19pm

You seem to have another user account called curtisdoesthings which is the one for which your partner account is configured. Please use that one.

curtisdoesthings · May 11, 2022, 8:40pm

Ahh I see, okay I will use that account. Do we need separate accounts for old ShapeDiver version versus the new one? Also I notice on this account that Embedding now works but it won’t let me enable Backend.