Authentication Failed

Hi,

We have a Designer Plus account and are encountering an “Authentication Failed” error. This issue affects both the models embedded on our website and new model uploads.

We have attached screenshots showing the error for reference. Could you please help us troubleshoot this issue?

Thanks in advance!


I have the same error

I have the same problem, I was able to upload a model today at 12:20 but then it just does not work anymore. This is extremely bad timing for me, I hope to see solution soon.

Hi all, we apologize for the inconvenience. The issue was introduced by an update we rolled out 3 hours ago, it has been fixed in the meanwhile.

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Thank you!