#1 By: Brian, November 2nd, 2013 02:46
There was a problem communicating with "mcneel.zoo5"
Just tried to install Rhino5 for the first time on my Windows 8 laptop. I checked the box to use Zoo and downloaded Zoo5. When trying to run Rhino5, I get the above error message. I found a tutorial on how to delete the .lic file, but it was for Windows 7 and earlier. I cannot find a .lic file on my windows 8.
We don't need to use Zoo for our small shop so I thought about uninstalling and then reinstalling without checking the zoo box; however, I do not even see how to do that.
#2 By: Mitch Heynick, November 2nd, 2013 05:42
You didn't find the following folder on your computer?
I'm not in front of my Win8 install today but it should be similar to Win 7 AFAIK... If you do have that folder, the instructions are to delete all the files in it and reopen Rhino - it should then ask you to re-enter your license key...
#3 By: Brian, November 2nd, 2013 12:00
Perhaps I'm looking in the wrong place, but I don't have that folder.
Under C:/Program Files/Rhinoceros 5
I have a 64 bit under Program Files or a 32 bit under Program Files (x86)
Within either of those folders, there are only 3 more folders:
Plug Ins (includes folders Import_Solidworks, IronPython, Sketchup, Toolbars, and many files - none .lic)
Profile Defaults (empty folder)
System (includes folders Languages, x64, x86, and many files - none .lic)
#4 By: Mitch Heynick, November 2nd, 2013 12:06
C:\Program Files... is not the same as
C:\ProgramData\...Program data is a hidden folder on most setups. To access it click in the search box (on win 8 just start typing at the start screen) %programdata%. That should get you to the
ProgramData folder. Then find the
McNeel\Rhinoceros\5.0\License Manager\Licenses folder and delete what's inside it (leave the folder). then restart Rhino. Does that help?
#5 By: Brian, November 2nd, 2013 17:55
Thank you, friend! The hidden folder is where I was missing it. I did a new search and checked the hidden folder box and found the ProgramData folder in my c drive. Deleted the license, reopened, entered key, and voila!!
Appreciate your assistance!